It has come to my attention that a certain 'GrafVonFeigur' has been going about that my label, Transcendental Creations, rips off people. Let me put a few things straight:
- Only 1 week after having placed his order, this guy asked us why his package had not arrived (airmail packages from Canada to France rarely take 1 week to arrive)
- We tried to explain to him, after having sent him proof that his t-shirt was sent, that once a package leaves our hands, we do not have control over what the postal system does with it. But since he did not want to reason with us and started threatening us that we are rip-offs, it became quite clear that it was impossible to deal with such a person. We asked him to wait more than 1 or 2 weeks, at which point we would send another t-shirt if he did not receive it by then, but since we are in the day and age where youngsters must have everything HERE and NOW, he did not want to listen and started once again insulting us, hence leading the potential discussion towards a dead end.
Luckily, 99 % of the packages we send to France arrive safely and soundly in a reasonable amount of time and we only encounter this type of customer every 2-3 years.
We deal with everyone in a professional way, and this has been the case for many years. If anyone experiences problems with orders or whatever, we will gladly find a solution to the problem that is to the advantage of both parties. If, however, you do not contact us or you act like a child, then there is no point in going on. Qu'on le sache.